Return and refunds

For any reason, customer can return the order, entirely or partially. Items can be returned for a size/color exchange or for refund within 14 working days from delivery of the parcel. Items must be returned in the same original conditions, neatly packed and with the return tag still attached.

If customers wish to return an item, they are to send an email to info@cinziarossi.com. The written request will have to include the order number, the code of the item(s) to be returned and the reason of return: refund or size/color exchange.

After submitting such request to the Customer Service, customer will receive an email containing the return the detailed instructions to be followed in order to complete the return. Customer is kindly invited to accurately follow the return instructions.

Customer can choose between the following options of compensation:

        –  Color/size exchange:

Items can be exchanged for the same model in a different size or color, if available. Exchange with different items will not be accepted. The new exchanged item can be returned following the same procedure.

        –  Refund

In case customer requests the refund of the item(s)  returned, credit note will be issued the same day the parcel is returned to our warehouse, and only after the quality check on the item(s).

For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card. The time of processing may vary depending on the issuing company of the credit card, this time generally takes up to 20 working days.

Refund is made on the same currency of the original order. Possible difference in the refunded amount may depend on variations of the currency exchange rate and will not be refunded.

TERMS AND CONDITIONS OF RETURN

Customer is kindly invited to carefully follow the return policy of CINZIAROSSI, briefly summed up below.

Item(s) can be returned only for the following reasons: refund and color/sixe exchange.
Item(s) must be returned in its(their) original conditions, neatly packed and with the return tag still attached.
The returned item(s) should have not been worn, washed or altered. The shoes’ soles must be returned in perfect conditions and should not show any use signs.
Item(s) must be returned with its (their) original tag, wrapping and other accessories (dustbag and covers, etc.) received in the box. Shoes and accessories must be returned in their original packaging that should not be damaged or altered or used as the packing box for shipment.
In case of defective item, or incorrect item following a mistake attributed to cinziarossi.com, customer is kindly asked to follow the same return instructions. Also, customer is asked to attach detailed pictures proving the defect or the mistake.

Returns will have to be packed in the same box sent by cinziarossi.com, and should have a copy of the invoice inside.

The shipping costs for the return of purchased items and any customs charges are charged to the customer.

cinziarossi.com reserves the right to refuse returns that have not been authorized or sent in accordance with the return policy. In these cases, cinziarossi.com can return the package to the sender at the original shipping address.

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